Kinesi Systems Inc. - iPaq 3600 and 3700 Series Battery Upgrade Process

TECHNICAL

SOLUTIONS

IN PERSONAL

COMPUTING

Kinesi Systems Follows
the Process Below to
Complete each Upgrade.

Your device may be returned before any work has been done for one or more of the following reasons:

Quality is Achieved Through
Consistency and Training

1. Package and device found to be damaged in shipment to Kinesi Systems; and,

2. Testing before the upgrade is performed shows the device does not work.

The following steps are taken to complete the upgrade of your iPaq or expansion sleeve. All findings and actions will be documented in the associated Work Order:

1. When received, your package and contents will be confirmed as being intact and complete, including the form indicating the work being requested and payment;

2. A work Order will be raised to detail the unit being upgraded, initial condition and the work requested;

3. The iPaq or Expansion Sleeve will be verified as operational on AC Power. Missing and non-operational components will be recorded on the Work Order;

4. You will be contacted and given the Work Order number and informed of any findings that may impact completion ofthe work;

5. Exterior of the device will be cleaned using a mild, non-abrasive, cleaner;

6. The unit is opened and the interior checked for dust and other foreign matter. Dust and other loose matter will be removed using canned air and a fine non-metalic brush.

7. If your original battery is not working, we will test using an original equipment battery before upgrading to a PGF Battery. Once satisfied the unit operates normally on the original battery the requested PGF Battery will be installed and normal operation confirmed and recorded;

8. If requested, HyperDrive will be installed and normal operation confirmed and recorded;

9. The unit is re-assembled and tested; and,

10. The Work Order is closed and the unit packaged for return shipment. A copy of the Work Order is placed in the package.

Our Quality Process
Each action of the upgrade process is described in detail. Staff are trained in each step and results monitored for possible improvement.

How We Protect Your Device
All staff are issued an anti-static strap for use while handling devices. This prevents damage due to static discharge by making the work area the same electrical level.

Why Each Device Is Cleaned
Each unit arriving at Kinesi Systems has the potental to impact our people. The origin and environment each comes from is unknown and therefore must be cleaned.

Wearing protective gloves and using a mild anti-bacterial solution the exterior is cleaned and then dried using canned air.

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